15722
18-12-2025
Tools & Systems Support (ServiceNow/EBA)
Braine-l'Alleud, BE

This role provides day-to-day project support to CP120 within the NATO Cyber Security Center, easing workload for the TRANSFORM Branch by handling planning coordination, administration, and reporting. The scope includes running meeting logistics (scheduling, agendas, minutes, action tracking), maintaining contractor/project access and tracking databases, executing project tasks and resource activities in ServiceNow/EBA, producing weekly project documentation and status reports (including risks, issues, dependencies, budget/resource tracking), and preparing compliance/audit-ready materials during standard business hours.

 

DUTIES:

  • Support CP120 Project Managers with planning and day-to-day coordination.

  • Schedule/track meetings, write agendas/minutes, follow up actions.

  • Maintain key lists/databases (POCs, contractor laptops, accounts, access, documentation).

  • Use ServiceNow (and EBA) to create tasks, resource plans, and process transactions.

  • Provide admin & logistics (filing, travel/expenses, procurement logs, purchase requisitions).

  • Produce weekly status reporting, including risks/issues, dependencies, change, schedule, suppliers, budget/resource tracking.

  • Prepare compliance and audit-ready checklists and documentation.

REQUIREMENTS

  • 1 resource delivering support during business hours 08:30–17:30.

  • Experience with ServiceNow MS Office/MS Project and ICT project support.

  • Comfortable in international military/civilian environments.

  • Strong communication, stakeholder management, reporting, autonomy, time management; works well under pressure.

  • Minimum: secondary education diploma either higher vocational training (admin-related) or 5 years equivalent experience.

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